Crosscare Standards of Fundraising Practice
Crosscare is committed to the Statement of Guiding Principles for Fundraising, which provides all Irish charities with good practice standards for fundraising.
https://www.charitiesregulator.ie/media/1083/guidance-for-fundraising-english.pdf
Crosscare is committed to upholding our stated values of love, respect, and excellence in all our interactions with those we serve and those who support us.
Crosscare is fully committed to achieving the standards in the Statement of Guiding Principles for Fundraising outlined in our Public Compliance Statement and Donor Charter.
Crosscare is committed to openness, transparency and accountability and reports on our fundraising activities in our Financial Statements and Annual Report, publicly available on our website or by request from our office.
We invite anyone with feedback or complaints to follow our procedure as set out here
Feedback and Complaints
Crosscare is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.
We listen and respond to the views of the general public and our supporters to continue improving our stated values of love, respect and excellence.
Crosscare welcomes both positive and negative feedback.
- We treat as a complaint any clear expression of dissatisfaction with our fundraising operations which calls for a response;
- We treat it seriously whether it is made by telephone, letter, email or in person; We deal with it quickly and politely;
- We respond accordingly – for example, with an explanation or an apology where we have got things wrong and information on any action taken.
- We learn from complaints, use them to improve, and monitor them at management level.
If you have feedback or a complaint regarding fundraising:
- Uou can contact Crosscare in writing or by telephone. First, our Senior Communications Manager, Annette O Donnell, will handle your complaint.
- Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.
Write to: Annette O Donnell, Crosscare, 2 Saint Mary’s Place North Dublin 7 D07 Y768 Ireland. Tel: Crosscare (01) 8360011 Email: aodonnell@crosscare.ie
We are open Monday to Friday from 9.00 am – 5 pm.
What happens next? If you complain in person or over the phone, we will try to resolve the issue there and then.
If you complain by email or in writing, we will always acknowledge your complaint within seven days and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint still needs to be resolved? If you are unhappy with our response, you must get in touch again by writing or by e-mail to Crosscare’s CEO, Conor Hickey. The CEO will ensure that your appeal is considered at board level and will respond within two weeks of this consideration by Board members.
Write to: Conor Hickey, 2 Saint Mary’s Place North Dublin 7 D07 Y768 Ireland. Tel: Crosscare (01) 8360011 Email: conorh@crosscare.ie
Donor Charter
Crosscare complies with the Statement of Guiding Principles for Fundraising as a charity seeking donations from the public. We are committed to treating all our donors with respect, honesty and openness.
We prepare externally audited accounts. These accounts and an annual report summarising our programme activities are publicly available. Information on those serving on our governing board is publicly available, and the board exercises prudent judgement in its stewardship responsibilities. Crosscare has agreed procedures for making and responding to complaints.
Crosscare is committed to ensuring:
- Donations received will be used for the purposes they were given.
- Donors receive appropriate acknowledgement and recognition.
- Information about donations is handled with respect and confidentiality to the extent provided by law.
- Donors have the opportunity for names to be removed from mailing lists and will be informed if the organisation intends to share the mailing lists with third parties.
- Donors receive prompt, truthful and forthright answers to questions they may have about Crosscare.
- Donors are informed whether those seeking donations are volunteers, employees of Crosscare or hired third-party agents.
Public Compliance Statement
Crosscare is committed to complying with the Statement for Guiding Principles for Fundraising.
Our Donor Charter is consistent with the Statement of Guiding Principles for Fundraising.
Crosscare regularly monitors compliance with the Statement of Guiding Principles for Fundraising, and compliance reports are received regularly by the governing body.
Crosscare considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
Crosscare provides honest, open and transparent disclosure when fundraising from the public.
Crosscare has appointed a senior staff member responsible for compliance with the Statement of Guiding Principles for Fundraising.
Crosscare ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.
Crosscare has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is recorded for review by relevant senior staff. Feedback is responded to promptly and appropriately.
Crosscare prepares financial reports consistent with the requirements of the Charities Act 2009, which include a statement concerning the extent to which control of the organisation is independent of its funding sources.
Crosscare ensures that all donations are tracked and recorded and comply with data protection requirements.
Crosscare is accessible to the public through a number of readily available contacts.
