COVID-19 (Coronavirus) update

Crosscare’s focus has always been to serve the most vulnerable in our society. During this crisis we are working hard to ensure that the essential services we provide remain available to our service users while operating in line with Government and HSE advice to ensure that our service users and staff are protected. 

While some of our face to face services have had to be adapted to meet HSE requirements, as much as possible we are continuing to provide supports through other remote means including phone and web based technologies.  Full details of our current service provision for our service users is as follows:

Homeless Services

Our Homeless Services including our residential facility for young people are open and operating normally and in line with HSE guidelines.  We are working closely with the HSE, DRHE, Tusla and other government bodies, local authorities and colleagues in other similar organisations to ensure that our service users’ needs are supported and our people are kept safe.

Crosscare are in the process of opening two new residential services at the request of the HSE to respond to the COVID-19 crisis.

Food Services

Our Food Banks remain open to support those most in need at this difficult time and we have made changes at a local level to ensure that the health of all involved is safeguarded.

Our Community Cafes remain open providing takeaway services to protect the health of our teams and customers. 

Our Carecall team are operating a normal service making calls daily to all our clients.

Youth Services

Most Youth Service buildings are currently open in line with Government public health guidelines even during Level 5 restrictions, providing small group work indoors and crisis support. Youth workers are also carrying out remote working with young people and using digital youth work as a way of linking in with them. You can contact your local Crosscare youth service either by phone, email or social media. See the “Our Services” tab on the home page of this website, and follow the drop down menu to access “Youth Services” for details.

Our Youth Information Services continue to provide one-to-one information and support through pre-booked appointments, over the phone or email. Trained Youth Information Officers are also available online through the YIChat Service (4-8pm Mon- Fri). See the “Our Services” tab on the home page of this website, and follow the drop down menu to access “Youth information Services” for contact details.

Our Drugs and Alcohol Programme team are carrying out online sessions with their clients.

Our Voluntary Clubs team continue to link in with and support our volunteers by phone and other web-based technologies.

Information & advocacy

Crosscare Information and Advocacy Services are being provided remotely using phone and web-based technologies, details as follows: ​

Crosscare Housing & Welfare Information, phone: 01 873 2844, SMS/WhatsApp/call: 086 781 4227, email:

Crosscare Refugee Service, phone: 01 873 2844, SMS/WhatsApp/call: 087 096 9089, email:

Crosscare Migrant Project, phone: 01 873 2844, SMS/WhatsApp/call: 086 202 4301, email:

Crosscare Teen Counselling

Crosscare Teen Counselling is offering face to face counselling and operating normally and in line with national and HSE guidlines.  We continue to offer alternative options including telephone and online sessions to young people and parents. If you require help please call  01 5574705 or visit .