We have six services throughout the greater Dublin area for adults experiencing homelessness. We continue to find increasing need for our services. This is made worse by the lack of suitable housing options available to people. During 2016 we provided accomodation to 2,024 people and 125 families in our 6 residences for people experiencing homelessness in the city centre, and Dun Laoghaire. Our Peer Support network, CLAN, supported 97 people who were formerly homeless to retain their tenancy among other supports.
Our services range from emergency accommodation, short-term housing with support services to help people make the transition to finding and keeping their own home, and permanent housing where Crosscare acts as both the landlord and the support agency.
We are committed to ensuring that every resident has a holistic needs assessment – taking into account their housing, health, welfare and personal needs – and a support plan to help them move out of homelessness . We also strive to ensure that people who are leaving us to move into more long-term housing are linked into the local services, provided either by Crosscare or other agencies. Much of this support is provided by people who have themselves experienced homelessness through peer support.
For the year ahead, will we strive to improve the physical quality of our services, increase the level of specialist supports we offer and continue to connect people to the supports they need after they have left our services. Information and contact details for each of our adult residential services can be found below.
Amiens Street, Dublin 1
Crosscare Amiens Street Temporary Emergency Accommodation, TEA, is based on 61/62 Amiens Street, Dublin 1. The service runs 24 hours a day and provides temporary emergency accommodation for males and females over 18 years with low to medium support needs. Residents are assessed in their local authority and placed by the Central Placement Service (CPS) for placement of three months in Amiens Street TEA. Amiens Street targets those that are housing ready, this ensures that the primary aim of their placement is to find suitable sustainable accommodation that caters to their medium to low support needs.
Amiens Street TEA provides one to one key working support that primarily focuses on sourcing and maintaining a sustainable housing option. A holistic needs assessment is completed followed by a support plan. Once a support plan is in place, the resident will work towards a suitable move on option. Amiens Street has a settlement key worker who specifically works on sourcing housing, attending viewings, completing role-plays with service users and tenancy sustainment groups. Group work is also provided which focuses on addiction supports and a range of independent living skills such as education and training, healthy eating and tenancy sustainment.
Bentley House, Dun Laoghaire
Bentley House Supported Temporary Accommodation (STA) is a Crosscare housing initiative based in Dun Laoghaire. It was initially set up in 2006 to provide short term accommodation for men and women with low to high support needs, experiencing homelessness who were from the Dun Laoghaire/Rathdown County Council Area. Accommodation is shared and comprises a mixture of 1 and 2 bedroom apartments. Residents who are assessed by Dun Laoghaire Rathdown County Council are allocated a placement in Bentley House STA. Residents of the service present with a broad range of needs including those related to substance use, mental health, relationship breakdowns and young people transitioning out of residential child care.
Tel:(01) 284 5148
Cedar House, Dublin 1
Cedar House was originally a one night only service that was set up in response to the cold weather initiative in December 2012. This was extended due to the growing need for emergency beds for those who were in need of accommodation. It was opened as a 24 hour service from April 2014 which now gives 50 service users full support services on 24 hour basis. The aim of Cedar House is to engage service users who are accessing one night only services through assertive engagement. Assertive engagement aims to source and secure appropriate, sustainable homeless accommodation for frequent users.
Tel: (01) 5523111
Haven House, Dublin 7
Crosscare Haven House, Supported Temporary Accommodation (STA), is based on Morning Star Avenue. The service is a 24 hour service which provides Supported Temporary Accommodation for six months to individuals who are homeless that present with complex, medium to high support needs. Residents are assessed by their Local Authority who will recommend a placement through the Central Placement Service and allocated a six month placement in Haven House. Haven House STA targets those who require medium to high levels of care and support, their work aims to stabilise individuals, equip them with the skills to live independently and work toward securing a sustainable suitable housing option.
Tel: (01) 8280800
St Mary\'s Place, Dublin 7
St Mary\'s is our most recent Supported Temporary Accomodation (STA) service. This project opened in December 2014 for individuals experiencing homelessness. The service also operates as a 24 hour service providing Supported Temporary Accommodation for six months to individuals who are homeless that present with complex, medium to high support needs.
Tel (01) 5593059
Mater Dei Family Hub
This family service opened in July 2017. The team work hard to ensure that a participatory and peer led culture was established from opening. The service operates from a community approach, in an atmosphere where all residents have the opportunity to be involved. The aim of the service is to move people out of homelessness and into a long term sustainable home and have established connections to maintain their new home.
Tel (01) 8913001
Crosscare Links and Advice Network
Crosscare Links and Advice Network (CLAN), is a peer-led tenancy sustainment support service, that aims to help ex-Crosscare clients who have exited homelessness services to live independently and to sustain their accommodation. People who have been homeless or are at risk of homelessness may face a diverse range of issues that can make it difficult to sustain a tenancy. CLAN aims to utilize the expertise of four peer mentors who have gone through services themselves to guide others into successful independent living. Any mistrust is usually quickly dispelled as the peer mentors, who often have first-hand experience of the stigma that can be attached to homelessness, adopt a non-judgmental attitude when working with clients. Furthermore, peer mentors can draw on their personal experiences to better understand and to provide support to their clients.