Based in Dublin's city centre, Crosscare Housing and Welfare Information provides a walk-in information service to people experiencing poverty and social exclusion. The agency has an open-door policy, responding in a people-centred manner to those contacting the service. Crosscare Housing and Welfare Information carries out advocacy and follow-up work on cases of its clients and refers clients to specialist agencies where necessary.

Crosscare Housing and Welfare Information operates at two levels;

• provision of a high quality information, advocacy and referral service to vulnerable people, with a view to enabling them to make informed choices about their options and
• use of trends in client queries to inform relevant policy development, with a view to creating a more just and caring society.